FAQ's

Products

From what age can I take collagen?
We recommend that from the age of 18 as prevention for both men and women.

At what time of the day is it recommended to take collagen?
You can take it at any time of the day.

When will I start seeing results?
Each body is different and the result may vary depending on the age of the person, but our clients begin to notice results from the third week. For you to get better benefits we recommend that it be taken on a daily basis in the long term.

How is collagen taken?
Dissolve the content of 1 tablespoon (8 g) in a glass of water or your favorite beverage and drink immediately. Consume 1 serving daily with food.

How long does the collagen jar last?
The presentation of 250 grams has a duration of 1 month. The presentation of 500 grams has a duration of 2 months.

If I consume BIOLVEN collagen, should I have rest periods?
If you like, you can have rest periods, but the most recommended to have better results is to consume them regularly.

Can I combine my BIOLVEN supplements with other medications?
Our line of BIOLVEN supplements does not present any adverse effects, but we recommend that you consult your doctor.

Are BIOLVEN products safe for pregnancy and lactation?
Thanks to our unique formula our products are compatible with pregnancy and lactation. Please, before consuming our supplements we suggest you consult with your doctor.

Can I share my results with the BIOLVEN team?
Of course! We are happy to see your results and that you share your review with us. It can be through our website, social networks or our email contactobiolven@gmail.com . Receive a 10% discount on your next purchase if you share your review with us .

Are they endorsed by COFEPRIS?
Yes, we are guaranteed by COFEPRIS!

Shipments

Do you ship to all of Mexico?
Yes, we have shipments to the entire republic by FedEx or Redpack

Do you charge shipping?
Shipping has an additional cost of $170.

Are shipments safe?
All our shipments are 100% secure. If for any reason your package does not arrive, we will send it to you again.

How long does it take for my order to arrive?
It takes 2-4 days to arrive after confirming your payment. You will then receive an email with the tracking number so you can track your order.

What is the schedule of attention to customers?
Our BIOLVEN team is ready to serve you
Monday to Friday 9:00 a.m. to 5:00 p.m.
Saturdays from 11:00 a.m. to 2:00 p.m.